Front Desk Agent / Assistant

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Knows how to use front office equipment.
• File & Update the “C” form for the foregin nationals in the portal before 06hrs of their departure
• Process guest check-outs.
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Uses proper telephone etiquette.
• Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
• Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.
• Advice guest of any messages, mail, faxes, etc. received for them.
• Inform guest of the room safe and mini-bar key and room key procedures.
• Communicate services and amenities of the hotel to guests.
• Obtain proper identification for tax-exempt guests and attach the form to registration card.
• Escort guest and transport their luggage to the room.
• Reads and initials the pass-on log. Is aware of daily activities and meetings taking place in the hotel.
• Attend daily briefings
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• >Maintains the cleanliness and neatness of the front desk area.