Represents the hotel to the guest throughout all stages of the guest’s stay. Determinate’s aguest’s reservation status and identifies how long the guest will stay. Helps guests to complete registration cards and then assigns rooms, accommodating special requests whenever possible.
Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personel.
Front Desk Agent / Assistant
Register guests and assigns rooms. Accommodates special requests whenever possible.
Assists in pre-registration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Knows the location and types of available rooms as well as the activities and services of the property.
Knows how to use front office equipment.
File & Update the “C” form for the foregin nationals in the portal before 06hrs of their departure
Process guest check-outs.
Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Uses proper telephone etiquette.
Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.
Advice guest of any messages, mail, faxes, etc. received for them.
Inform guest of the room safe and mini-bar key and room key procedures.
Communicate services and amenities of the hotel to guests.
Obtain proper identification for tax-exempt guests and attach the form to registration card.
Escort guest and transport their luggage to the room.
Reads and initials the pass-on log. Is aware of daily activities and meetings taking place in the hotel.
Attend daily briefings
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures, Is aware of accident prevention policies.
>Maintains the cleanliness and neatness of the front desk area.
The Success story of Leena Group, the Kerala based hospitality business entity begins with its humble start by Late M.K. Ramunni Nair, a great visionary and a passionate entrepreneur in the Malabar Sector.